Faq

If noticeable or severe damage occurred to the tree in transport, we will always replace it because we do insure that you will be 100% satisfied with the tree when you receive it. We cannot guarantee plant material beyond a couple weeks after arrival. Because we do not have any control over the care of the plant once it is no longer in our possession, we cannot assure its survival beyond a few weeks after it safely arrives. If you receive an item which we have also had trouble growing at the nursery, we will replace it beyond the two-week time frame on a case-by-case basis.

Select a plant appropriate for you climate based on minimum USDA Hardiness zone as shown on the plant detail page. Most of the Japanese Maples we sell are appropriate for USDA Zones 5-8 (if you are in Zone 4 , purchase Japanese Maples at your own risk). The dwarf conifers we sell have lower limits of hardiness that vary by plant variety.

Abies firma is the rootstock used for grafting. This particular species is more disease resistant and more tolerant of warm and humid conditions. Generally, there is a better chance of survivability with the firma understock, and it is more expensive to supply, which is why it costs more. If you live in the southeast or in another region with high humidity during summer heat, we recommend only purchasing firs that are "on firma."

Fall is actually the best time to receive plants in the mail. At this time of year, the plants are entering dormancy and are not as prone to damage as in spring while they are actively growing. Additionally, plants have a chance to acclimate and grow new roots in the fall before winter's cold temperatures and well in advance of the stress of the growing season. That is why October through January is the best for shipping. If you believe temperatures are too cold to plant during this time, you can easily overwinter your plants since they are shipped in containers. For specific information for your climate and the items on your order, send us an email to discuss!

Yes, if conditions are not favorable for shipping, we can typically hold pre-paid plant orders until shipping is appropriate. At checkout, a variety of available ship dates are specified: Just select the date that you prefer. Once payment is collected on the order, we may contact you if we feel the plants would benefit from shipping at a different time.

The USDA keeps an up-to-date hardiness zone map. Check it out!

Conifer Kingdom is located in Zone 7b.